Faqs
Your advantages when booking in our official website
Before your stay
Frequent Asked Questions
Can I change or cancel my booking?
Yes, it depends on the rate conditions you choose. Flexible rates generally allow free modification or cancellation up to 48 hours before arrival. For non-refundable offers, modifications are not possible. Please check your booking details or contact us directly.
What time can I arrive at the hotel?
Check-in is possible from 3pm. For guaranteed access from 10am, early check-in can be booked in advance, subject to availability (€35 supplement).
Do you offer an airport transfer service?
We don’t offer a dedicated shuttle service, but our teams can recommend a cab service or guide you to public transport options (easy access from the airport via Central Station).
Does the hotel have parking?
Our facilities do not have private parking, but you’ll find the secure Interparking Grand-Place public parking lot just a 2-minute walk away.
How can I find out the price of my room?
Rates are displayed in real time on our official website, according to your dates of stay and the type of room you have chosen. By booking directly, you can access our guaranteed best prices.
Do I have to pay at the time of booking?
Most of our rates require a credit card to guarantee the reservation. Payment can be deferred on arrival or made in advance, depending on the conditions of the offer chosen (flexible or non-refundable).
What are your cancellation conditions?
They vary according to the offer chosen. Some bookings can be cancelled free of charge up to 24 hours before arrival, others are non-refundable. All conditions are indicated before validation.
How do I know if a room is available on my dates?
Enter your dates on our booking engine to check availability in real time. You can also contact us by phone or e-mail.
Are pets allowed?
Yes, your four-legged friends are welcome at both the Aris Grand Place and the Alma Grand Place, for a supplement of 25 euros. Please let us know in advance so that we can make the best possible arrangements.
Can I book a cot or extra bed?
Yes, on request and subject to availability. Our family and duplex rooms are particularly suited to stays with children.
Can I book several rooms at the same time?
Absolutely. Our website allows you to book up to 5 rooms simultaneously. For larger groups, please contact us directly.
How can I be sure that my reservation has been registered?
You will receive a confirmation e-mail with a reservation number. If you haven’t received it, please check your junk mail or contact us.
Are my bank details safe on your site?
Yes, our site is secured by SSL encryption, guaranteeing the confidentiality of your data.
Do you require a deposit on arrival?
Yes, a bank imprint may be requested on arrival. This is not a debit, but a pre-authorization to cover any additional charges. The amount is not blocked on your account and disappears automatically a few days after your departure, depending on your bank.
During your stay
Is the reception open 24 hours a day?
Yes, our team is available day and night, 7 days a week, to welcome you, respond to your requests or advise you on your outings in Brussels.
Do you offer rooms with cots or extra beds?
Yes, a cot can be provided free of charge on request for children under 4. An extra bed is available for children aged 4 and over (supplement €50/night, depending on room).
Is breakfast included and how does it work?
Breakfast is not systematically included: it depends on your booking formula. You can add it at the time of booking or request it on site, simply by informing reception the day before or the morning of your arrival. It is served as a buffet by our partner Lloyd Coffee Eatery, with a wide choice of fresh produce.
Opening hours: 7 a.m. to 10:30 a.m. on weekdays, and until 11 a.m. at weekends.
Do the rooms have Wi-Fi?
Of course. Fiber-optic Wi-Fi connection is offered and available in all rooms and common areas.
What time can I arrive and leave my room?
Check-in is possible from 3pm. Check-out is before 11am. Early check-in and late check-out options are available subject to availability.
Is there a luggage storage service?
Yes, a free luggage storage service is available 24 hours a day at reception.
Will my room be done every day?
Yes, unless you request otherwise. Daily cleaning service.
Can I get extra items (pillows, towels, etc.)?
Yes, just ask at reception.
Is it possible to extend my stay?
Yes, subject to availability. We advise you to inform reception as soon as possible.
Can I have visitors in my room?
Yes, but all visits must be reported to reception for safety reasons.
Is there a dry-cleaning or ironing service?
Each room is equipped with an iron and ironing board. We do not offer a laundry service.
After your stay
Can I leave a review of my stay?
Absolutely, we value your feedback. You can leave a review directly via our satisfaction e-mail after your departure.
I've forgotten something in my room. What should I do?
Please contact us as soon as possible by e-mail or telephone. We will do our best to recover your belongings and return them to you.
How do I get an invoice?
You can make a request at reception when you check out, or contact us after your stay with details of your booking.
How can I find my old reservations?
If you have booked directly with us, you can view your booking history by logging into your customer account.
I've changed my e-mail address. How can I let you know?
Contact our customer service by e-mail or telephone to update your information.
How can I subscribe to your newsletter?
You can register via our website or at the time of booking.
Loyalty Program - Le Club by Arbany Hotels
What is Club Arbany?
It’s our loyalty program that allows you to benefit from exclusive advantages from your first direct booking.
What are the advantages of Club Arbany?
Exclusive member discounts
Early check-in or late check-out (subject to availability)
Early access to special offers
Upgrade subject to availability
How does the Loyalty Program work?
By joining the Club by Arbany Hotels, you gain access to exclusive benefits from your very first stay, with two loyalty levels: Silver and Gold, depending on the number of nights spent.
What are the advantages of Silver status?
From your first night :
10% discount on your room
Free high-speed Wi-Fi
Courtesy tray with coffee & tea
Television with Chromecast
And with Gold status?
From 11 cumulative nights :
12% discount
Upgrade, early check-in or late check-out subject to availability
Welcome drink, free mineral water
All the Silver benefits
How can I track my overnight stays and status?
When you book directly with us, your nights are automatically recorded. You can contact our team to check your balance or if you have any questions about the program.
How do I join Club Arbany?
All you have to do is create a customer account on our official website. Registration is free of charge.
How to join the Club
Membership is free and easy: just book online on our official website. You’ll automatically be registered as a Silver member on arrival.
Can I combine Club benefits with a promotional offer?
Yes, most of our offers can be combined with loyalty benefits.
Do my loyalty points expire?
Points are valid for 12 months from the date they are obtained.
How can I use my advantages when booking?
Log in to your personal space before booking to have them automatically applied.
Is the Arbany Club valid at all your hotels?
Yes, the benefits apply to the Alma Grand Place Hotel and the Aris Grand Place Hotel.
Can I sponsor a friend?
Yes, by sponsoring a friend or family member, you receive a voucher, and your sponsored friend also receives a welcome bonus.
